Agents need three things to get work done: data, reasoning and actions. With Agentforce, agents can connect to any data source and use it in real time to plan, reason and evaluate. And Agentforce agents can leverage any workflow, automation or API to complete tasks. Read on to learn how it all works.
Agentforce agents operate autonomously by retrieving the right data on-demand, building action plans for any task and executing these plans without needing human intervention. Using real-time data to adapt to changing conditions, they operate independently within your organisation’s specific guardrails to ensure every customer interaction is accurate.
Data Cloud gives agents real-time access to the data they need to do work, without the need to copy data from existing warehouses. Create powerful agents that refer to your connected structured and unstructured data. That includes company knowledge articles, CRM data, external data lakes and more.
Metadata allows agents to know the context of your business and the actions available to them. Metadata is a core part of the Salesforce Platform: Every field, label, entry and automation built on the platform is tagged with relevant metadata that Agentforce can read and understand. This metadata allows the agent to know exactly how to use a flow or what data it needs to pull in.
Prompt Builder lets you build repeatable, tailored prompts that can deliver the exact data an agent needs to do work. These prompts can be used by agents to find and retrieve structured and unstructured data in real time through Retrieval Augmented Generation.
The Atlas Reasoning Engine uses advanced techniques like ensemble retrieval augmented generation (RAG), which combines the strengths of several RAG models, to find highly specific, accurate data for agents. Agents can search across structured and unstructured data to find similar language to the initial task, giving them the knowledge they need to respond and act with precision.
The Atlas Reasoning Engine breaks down the initial prompt into smaller tasks, evaluating at each step and proposing a plan for how to proceed. For example, if an agent is handling a customer enquiry, it identifies the intent, searches for relevant data, creates a plan of action and evaluates the effectiveness of the action. If unsatifactory, the agent continues to adapt and refine the plan by asking for additional information. This ensures that the initial prompt can be completed accurately.
The Atlas Reasoning Engine evaluates a user request against all of the topics available to an agent and then selects the most appropriate one to accomplish the task.
Agentforce is natively integrated with the entire Salesforce Customer 360. From Sales and Service to Commerce and Marketing, agents can use complete customer context from your CRM applications and take action directly within the flow of work for your employees. For example, an agent can use engagement data to identify an opportunity to upsell and generate a personalised email to a prospect.
Agentforce can be embedded across web and mobile chat, email, SMS and Slack to meet your customers wherever they are. Agents can reply natively and also seamlessly handoff to human employees across any channel. For example, a customer can log onto your website and have a conversation with an agent to troubleshoot a broken item. The agent replies with best practices and trouble shooting instructions to close out the case.
Agents can take advantage of prebuilt Flows to automate business processes. Agents can be configured to run Flows and use their output to help respond to the intial prompt. Agents can also be embedded within a Flow to help automate even more work. For example, an agent can run a flow to automatically elevate the priority of a customer case ticket based on certain criteria.
Work with the experts from Salesforce Professional Services and Certified Partners to create an agent tailored to your business goals and aligned with your values.
Connect with Agentblazers from around the world to skill up on AI, discover use cases, hear from product experts and more. Grow your AI expertise — and your career.
Take a closer look at how agent building works in our library.
Work with Professional Services experts to quickly build agents and see value.
Tell us about your business needs and we’ll help you to find answers.
An AI agent is an intelligent system that can get work done proactively and autonomously, meaning it doesn't require human input. Agents can be triggered by changes in data and automations. They can understand and respond to human conversation dynamically. And they rely on machine learning and natural language processing (NLP) to reason and handle a wide range of tasks, from answering simple questions to resolving complex issues. Learn more with AI agent courses.
Traditional chatbots require pre-determined conversation trees to respond to enquiries. In contrast, agents are dynamic. They can adapt to human language and conversation and they have the ability to reason. They make sense of the conversation, build a plan to address it, understand the tools available to them and then take the best course of action. Read the guide to learn more about AI agents vs. chatbots.
There are many AI agent use cases. You can customise an AI agent to fit any use case and any industry. Salesforce offers a range of out-of-the-box agents for service, sales, marketing and commerce, so you can get started in minutes. These are just some examples of how agents can support your business:
The Einstein Trust Layer protects customer data through robust security features and guardrails, like zero data retention, toxicity detection, secure data retrieval and dynamic grounding. It improves the safety and accuracy of outputs while ensuring the responsible use of AI agents across the Salesforce ecosystem.
For example, the Audit Trail feature provides the data you need to track AI agent actions and outputs, ensuring AI usage complies with your organisation’s security, privacy, regulatory and AI governance policies.
While other agent platforms require complex data integration and customised automation builds, Agentforce is already built into the Salesforce Platform. You can instantly turn your existing workflows, prompt templates, Apex and APIs into agent actions — with the added power of native tools, like Data Cloud, Slack and MuleSoft. Agent Builder enables Salesforce admins and developers to use natural language to create jobs to be done, instructions, actions and guardrails for their agents.
Agentforce is deeply integrated with the Salesforce Platform, which brings together all the data and context agents need from internal and external sources, with the Einstein Trust Layer built in. This enables agents to take accurate, relevant actions, which are faster to implement thanks to our low-code framework. You can reuse Platform tools like flows and Apex and build your agent on top of them.
Agentforce also connects to all the channels where your employees and customers already interact, including CRM, WhatsApp, Messenger and your website. There’s no need to go to another application to talk to an agent because they're bringing value to the existing flow of work.
Agentforce is suitable for businesses of any size. Salesforce customers can now try Agentforce for free with Salesforce Foundations, a $0 add-on for Enterprise Edition and higher.
Foundations helps businesses get ready for AI by extending their CRM with additional key features from Agentforce, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and Data Cloud. Foundations now includes credits to power the first 1,000 conversations with Agentforce for Service, allowing your company to try its capabilities before buying.
| 老九门2什么时候上映 | 三个土什么字 | 宝宝拉肚子吃什么药好得快 | 逍遥丸什么人不能吃 | 幽门杆菌的症状是什么 |
| 报喜鸟属于什么档次 | 什么是大三阳和小三阳 | 什么是妈妈臀 | 吃什么去胃火口臭 | 喝啤酒有什么好处 |
| 说话不清楚去医院挂什么科 | 手牵手我们一起走是什么歌 | 手蜕皮什么原因 | 胰腺炎吃什么中成药 | 打嗝不停是什么原因 |
| 衡字五行属什么 | 女性什么时候绝经 | 梦见虱子是什么意思 | 18k是什么金 | 冒是什么意思 |
| 入殓师是干什么的wmyky.com | mra是什么药hcv8jop8ns5r.cn | 十月十八是什么星座hcv8jop6ns9r.cn | 苹果手机为什么充不进去电hcv8jop7ns3r.cn | 下饭是什么意思helloaicloud.com |
| 为什么要做微信营销hcv8jop1ns0r.cn | 流鼻涕吃什么药好hcv8jop6ns5r.cn | 吃茄子有什么好处hcv8jop8ns6r.cn | 什锦菜是什么菜hcv7jop6ns9r.cn | 1965年属什么生肖hcv9jop4ns6r.cn |
| 吃什么蔬菜可以降血脂wzqsfys.com | 扁桃体发炎看什么科hcv9jop5ns1r.cn | 心阳虚吃什么中成药hcv8jop5ns2r.cn | 儿童用什么牙膏最好可以保护牙齿hcv9jop5ns4r.cn | 光子是什么hcv9jop6ns6r.cn |
| 12月是什么星座的hlguo.com | 过敏性结膜炎用什么药hcv8jop1ns3r.cn | 为什么一分钟就出来了wzqsfys.com | 腹部b超能检查什么dayuxmw.com | 怀孕前有什么症状hcv9jop5ns8r.cn |
