Activate trusted generative AI in your organisation with accurate, relevant prompts grounded in your own data. Scale your business by embedding generative experiences in the flow of work and building generative actions for your agents.
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Infuse every workflow and agent experience with trusted, reusable prompts that summarise and generate content with clicks. Protect your data and promote safety and accuracy of results with data masking and zero data retention with the Einstein Trust Layer.
Get more accurate and relevant responses by grounding prompts with your own data or using the best LLM for the job. Infuse the prompt with the context it needs with CRM record data, unstructured data from Data Cloud or external data using MuleSoft. Retrieve data dynamically using RAG or based on advanced logic with Flow Builder. Choose from a list of supported LLMs with the flexibility to bring your own LLM in Prompt Builder.
Build prompt templates once and reuse them across the Salesforce Platform. Customise out-of-the-box Salesforce prompts by grounding them with your own data. Enable generative experiences on record pages or build Agentforce actions to generate summaries, descriptions and other field values.
Maximise the power of your prompts by building custom AI powered apps on the Einstein 1 Platform. Use Prompt Builder, with our full suite of no code, low code and pro code tools to activate generative AI right in the flow of work for any team across your organisation, from Finance and IT, to Legal, HR and more. Build, test and deploy your business solutions quickly, easily and securely using modern DevOps on Salesforce.
Build and customise autonomous AI agents to support your employees and customers 24/7.
Power secure AI that is relevant to your customers while keeping their data safe.
Sell faster with trusted AI for sales built directly into your CRM.
Deliver personalised experiences and save time with AI built directly into your CRM.
Prompt Builder allows our team at Carnegie Learning to bring our CRM data into our prompts easily with no code! This helps us to augment our business processes to cut down on service rep response, email outreach and content generation time.
Marissa ScalercioVP of Sales Operations, Carnegie Learning
Prompt Builder has allowed us to safely build generative AI experiences that save our users precious time, while still keeping our data secure and inside of our org.
Andrew RussoSalesforce Architect, BACA Systems
AI prompt builders help users create and refine prompts to get quality output from an LLM. Some of the typical features include the ability to write instructions, provide grounding data, configure LLM parameters and test the prompt against an LLM. Salesforce's Prompt Builder uniquely secures user data, allows customers to build trusted prompts using clicks and grounds the prompts with relevant CRM data.
In order to create an effective AI prompt, users need to provide the LLMs with a set of instructions AND relevant data for the LLMs to generate quality results. Some LLMs come with specific parameter settings that you can leverage to further enhance the prompt.
A prompt template is a reusable prompt. Prompt templates include placeholders for specific details about customers, products and more. And once those placeholders are filled with real, relevant data, the filled-out prompt template allows generation of truly personalised results. Prompt templates help businesses generate unique, natural reading, data-driven output, in turn boosting productivity.
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