Unlock digital labor powered by deep industry expertise with Agentforce. Provide proactive assistance to employees and always-on support to customers with a library of industry-specific skills.
Build and deploy domain specific agents using 100+ actions, pre-built for industries. Solve unique business challenges with 600+ industry relevant data model objects and 2000+ pre-configured business processes, as part of the deeply unified Salesforce platform.
The role is the agent's purpose, it defines the industry-specific job to be done and the broader goal the agent should achieve.
Data is the bedrock of information the agent needs to carry out its role. This could include industry context from industry clouds, company knowledge articles, CRM data, public websites, and more.
Actions are the predefined tasks an agent can execute to do its job based on a trigger or instruction. For example, it could run a flow, prompt template, or Apex code.
Integrations bring together all the information that industry agents need to get quick insights and take necessary actions.
Uplevel employee productivity with out-of-the-box AI that is tailor-made for your industry and capable of taking over essential tasks then handing them off to humans when needed.
Deliver always-on customer support with AI that understands your industry context and operates autonomously within predefined guardrails.
Benefit from your AI investments faster with industry specific skills integrated with Data Cloud and C360 apps.
Augment human capacity with digital labor, delivering an unmatched customer and employee experience across banking, wealth management, and insurance.
Build and deploy AI agents using a library of pre-built skills, acccess to key data and industry cloud capabilties to dramatically transform how Consumer Goods companies work today.
Use trusted, pre-built agentic skills for every team, so your employees can improve productivity, speed up time to market, and strengthen customer and channel relationships to drive operational excellence and innovation.
Power exceptional driver experiences and elevate your customer facing teams with trusted agentic skills right within Automotive Cloud.
Augment your care teams, clinicians, and service reps with agentic AI and unite them on one integrated and trusted platform to boost operational capacity and help improve patient outcomes.
Build healthier connections from clinical and medical through commercial across patients, providers and partners with Agentforce for Life Sciences.
Unlock limitless digital workforce to sell smarter, boost business efficiencies, and personalize experiences for subscribers, fans, and advertisers.
Grow revenue and reduce churn for your telecom business with trusted AI skills, grounded in the context of your business and surfaced right within Communications Cloud.
Elevate every student and institutional experience with trusted AI. With Agentforce, empower faculty and staff with a deeply unified platform to maximize productivity and drive student and institution success together.
With Agentforce for Nonprofits, offer continuous support to staff or the people you serve at a scale never before possible allowing you to focus on the work that matters most.
Realize new levels of mission efficiency and effectiveness with public sector specific agents developed using pre-built skills that can help reduce operational expenses and boost employee productivity.
Improve operational efficiency, boost customer satisfaction and optimize employee experience with an agentic AI solution deeply integrated with your energy and utility data, metadata, and knowledge base.
Revolutionize your business with innovative retail agentic AI software. Boost sales and efficiency with Agentforce for the retail industry.
Discover how Salesforce uses AI in tech to boost revenue and productivity for technology companies. Embed AI in your workflow to drive sales and engagement.
Learn how to quickly build agents that help you solve specific business challenges.?
Tell us a bit more so the right person can reach out faster.
Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7.
Salesforce Industries AI offers the essential building blocks for customers in every industry to deploy trusted AI solutions right in the flow of work. This means customers can use prompts just with the click of a button to get work done based on industry use cases.
Agentforce provides specialized, always-on support to employees or customers across industries through persona based skills with related topics, instructions, and actions.
Both Industries AI and Agentforce for Industries are built on the Salesforce platform, bringing the platform's security and scalability to every industry app where it is surfaced.
Agentforce will offer deep industry capabilities that understand full industry and business context to help boost employee productivity and personalize each customer interaction. For example,
- Agentforce for Healthcare augments care teams, clinicians, and service reps with pre-built AI skills that can help them use one integrated and a trusted platform to boost operational capacity and help improve patient outcomes.
- Agentforce for Financial Services offers proactive 24/7 support in banking, wealth management, and insurance, using the power of the Salesforce platform and purpose built Financial Services Cloud to create tailored AI agents.
- Agentforce for Automotive offers pre-built AI skills to every team in automotive industry, so employees can respond to customer questions in real time, issue proactive service reminders, automate warranty and rebate payouts, and even coordinate inventory across locations to improve OEM, captive, and partner experiences.
Skills define the set of jobs a persona needs to complete. They contain a group of topics which further group relevant actions to help focus on all tasks for a persona/use case.
Topics define the jobs an agent can or cannot do through a set of instructions and guardrails. Instructions are prompts that guide the skills on how to best use the action to perform the job within the topic scope and Guardrails define what the agent can or cannot do.
Actions are the tools that get the job done. They are custom or standard and use Prompts, Flows, Apex, Mulesoft APIs, etc.
‘Actions’ are the building blocks of industry agents. Related actions are combined under ‘Topics’ and each topic has a number of ‘Instructions’ and ‘Guardrails’.
For example, Asset Centric Service is a skill in the Manufacturing/Automotive industry which uses topics such as Proactive Maintenance topic.
Here’s what some instructions under this topic look like-
- Use this topic when user tries to query assets, summarise asset telemetry, create cases or create work order
- Ask if user wants to see repair estimate
- Ask user if they want to create a work order to fix the issue proactively
The agent uses several actions to complete the task-
Create quote, create work order, draft or revise email, identify record by, summarize record, asset telemetry summary.
To cater to the requirements of different industries, Agentforce skills are equipped with the necessary business knowledge to execute tasks according to their specific role for specific industries, based on a Data Cloud foundation for every industry and Atlas Reasoning Engine to bring in the right context. Apart from using the latest generative AI technology, Agentforce uses predictive AI, analytics, and automation along with 2000+ prebuilt processes that are specific to industries- which makes it the broadest umbrella of all AI offerings for industries.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
| 梦见手链断了是什么意思 | 靶向治疗是什么 | 什么样的女孩容易招鬼 | 织女是什么生肖 | g18k是什么金 |
| esr是什么意思 | ochirly是什么牌子 | 心脏早搏有什么症状 | 甲状腺跟甲亢有什么区别 | 平纹布是什么面料 |
| 二维是什么意思 | 额头长痘是什么原因 | 宣发是什么意思 | 末次月经是什么意思 | 更年期吃什么药调理 |
| 桃子有什么营养 | 梦见一群羊是什么意思 | 慧命是什么意思 | 垂涎欲滴意思是什么 | 产值是什么 |
| 捋是什么意思hcv9jop5ns6r.cn | 什么星球最大hcv7jop4ns8r.cn | 呼吸不过来要喘大气是什么情况hcv9jop5ns4r.cn | 砭石是什么石头bjhyzcsm.com | 怀孕了吃什么药能打掉hcv8jop2ns8r.cn |
| 寒湿吃什么药clwhiglsz.com | 58是什么意思hcv8jop7ns1r.cn | 为什么天天晚上做梦hcv8jop9ns2r.cn | 一带一路指的是什么hcv7jop4ns6r.cn | imp什么意思hcv8jop3ns0r.cn |
| 做梦梦见前男友是什么意思cj623037.com | 心气虚吃什么中成药hcv8jop1ns1r.cn | 乙肝需要检查什么项目hcv8jop1ns8r.cn | 嗓子疼喝什么dayuxmw.com | 数据中心是什么hcv7jop6ns3r.cn |
| 1919年属什么生肖gysmod.com | emmm什么意思hcv9jop1ns6r.cn | 20岁属什么的生肖gangsutong.com | 从革是什么意思hcv9jop5ns3r.cn | 一直咳嗽吃什么药hcv9jop0ns2r.cn |
