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Create more value than you ever thought possible. From on-demand resources and tailored support to expert advisory services and hands-on implementation, Salesforce Customer Success provides everything you need to bring your vision to life? — ?with guidance from the people who know our products best.
See how global organisations transform their business with Customer Success.
Set your foundation for long-term Agentforce success.
Customer Success offers self-service resources and expert services from our CRM, AI and data experts with a special focus on Agentforce, our AI-powered agent solution, through Success Plans and Professional Services.
Trailhead
Learn how Agentforce fits your business goals, launch your first agent and build a plan for AI success.
Success Plans for Agentforce
Achieve your workplace efficiency goals with Agentforce using innovative tools, guidance and support.
Agentforce Activator
Tap into our unmatched Agentforce expertise. We can help you quickly build and deploy an agent that will work toward your business goals and set you up for long-term Agentforce success.
Explore our solutions for every stage of your Salesforce journey.
Success Plans
Standard Success Plan
Set your company up for success with free, always-on resources and essential support for all your needs.
Premier Success Plan
Start strong and discover new ways to get more value from Salesforce every day with personalised programmes, expert guidance and expedited support.
Signature Success Plan
Clear a path for Agentforce transformation and run at peak performance with your go-to advocate, specialised programmes and the fastest support.
Professional Services
Strategy & Roadmap
Align on a vision, develop a digital transformation strategy and build an actionable roadmap, together with our expertise.
Prototype
Prove functionality and features, mitigate and minimise risk and validate business value and impact as we work together to help you build confidence in how Salesforce will work in your environment.
Implement
Prioritise key business outcomes, design a scalable architecture and implement the full power of Salesforce across your business.
Run & Innovate
Embed proven governance frameworks, improve experiences and adoption and continuously realise value as we help you to drive ongoing transformation.
Expert Services
Engage experts to access the right skill sets for your needs, get unrivalled Salesforce expertise and extend your teams with speed.
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Keep up with the latest Customer Success trends, insights and conversations.
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Salesforce Customer Success FAQs
Customer Success offers self-service resources and expert services from our CRM, AI and data experts with a special focus on Agentforce, our AI-powered agent solution, through:
Success Plans: Three levels to help you to get the most out of Salesforce, including tools to enhance your use of Agentforce with dedicated support.
Professional Services: Comprehensive advisory and implementation services, including Agentforce deployments from Salesforce's leading consultants.
Salesforce Customer Success maximises your ROI, drives user adoption and provides solutions like Agentforce Activator to accelerate your business goals. With proactive support and data-driven insights, we ensure long-term growth and seamless integration. Access to our product experts ensures your business achieves your set goals.
As a Salesforce customer, you immediately have access to our Standard Success Plan, which includes essential resources to help you to get the most out of Agentforce. For more advanced support, such as optimising Agentforce, connect with your Account Executive to explore the best solutions for your business needs.
Success is unique to your organisation and Customer Success is here to help you to achieve your goals. Whether you're focused on measurable results, AI adoption with Agentforce or overall business growth, we provide the expertise and resources to support you every step of the way.
Customer Success offers everything you need to get started with Agentforce—from free resources like Trailhead to Success Plans that provide on-demand tools and tailored support. For customised solutions, Salesforce Professional Services can quickly deploy an agent aligned with your company’s goals. Learn more about Agentforce Activator.