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With the Signature Success Plan, clear a path for Agentforce transformation and run at peak performance with your go-to advocate, specialised programmes and the fastest support.
See how customers of all sizes and industries achieve success with Signature.
Learn how a proactive, personalised partnership drove critical business impact.
Our 2024 commissioned Forrester Consulting Total Economic Impact? (TEI) study* reveals how customers enhanced the stability of their platform, increased product adoption and drove innovation with their designated Customer Success Manager and a team of technical experts through Signature.
104
%
Return on Investment (ROI) for Signature customers, incremental to the Premier Success Plans ROI*
4,500
Hrs
Saved developer, admin and analyst time every year*
$
3.6M
Gained in end-user adoption and efficiency over three years*
60
%
Reduction in platform interruption time*
*The Total Economic Impact? Of the Salesforce Signature Success Plan, a commissioned study conducted by Forrester Consulting on behalf of Salesforce, September 2024. Results are for a composite organisation representative of interviewed customers.
What can you do with Signature?
Achieve your critical data and Agentforce goals together with a proactive, personalised partnership. Ensure your solution is trusted, easy and adaptable.
Enhance your strategy to confidently drive adoption and AI innovation.
Collaborate with your designated Customer Success Manager who provides proactive expertise and personalised recommendations and engages with technical experts to address your in-depth Agentforce and product needs.
Partner closely with your CSM to create a roadmap to stay on track with your objectives and goals of using AI and agents to drive operational efficiencies across your organisation. Plus, review past recommendations and achievements with your CSM and realign on next steps for your success.
Enhance your Salesforce success with insights and AI-driven recommendations on product adoption, your team's expertise and the technical health of your solution.
Learn about Salesforce products and capabilities, including Agentforce, directly from Salesforce experts with live, instructor-led training included with Signature and available for your entire team. Plus, enable your teams to be more productive with 35% off bulk certifications.
Design an effective and scalable platform backed by data and insights.
Get a comprehensive analysis of your Salesforce environment with recommendations to minimise errors and increase efficiency with Agentforce for a lasting, healthy solution that evolves with your business.
Work with in-house architects to review, maintain and enhance your Salesforce solution and Agentforce configuration. Address design challenges while uncovering opportunities to maximise technical health and drive business scalability.
Prepare for events for events and peak times like holidays, go-live events and Salesforce technical releases.
Anticipate and resolve issues with highly skilled technical experts.
Get help 24/7 from Signature Support for whatever technical challenge you have, from optimising system connectivity to scaling with AI-powered solutions. With 15-minute response times for business-stopping issues and a dedicated emergency hotline, trust that we’re here for you and your business.
Stay informed of the most critical insights, 24/7 monitoring of your Salesforce implementation and customised Smart Alerts tailored to your business needs.
Troubleshoot up to 5,000 lines of customised code, including pro-code Agentforce solutions, with our Salesforce experts to help you to resolve any developer challenges.
Achieve your critical data and AI goals together with a proactive, personalised partnership.
Signature Success Plan
Get the most value with a proactive partnership and personalised experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
We’re confident in pushing the limits of Salesforce because we know that someone has our back.”
Rudi KhouryChief Digital Officer, Fisher & Paykel
At the peak of the Games, we needed to manage interactions with nearly 8 million contacts. This required a robust platform capable of handling a high volume of personalised exchanges.”
Marie-Alicia DelfourCustomer Relations Manager, Paris 2024
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with Success Plan tips, tricks and best practices.
Ready to take the next step with Customer Success?
Talk to an expert and tell us a bit more so the right person can keep in touch faster.
Signature Success Plan FAQs
As a Salesforce customer, you automatically have access to the Standard Success Plan. To learn more about Premier and Signature, contact your Account Executive to discuss your options and identify the right solution for your goals.
Log in to Salesforce Help, go to Contact Support and you'll see your plan based on the org you are logged in with.
Yes. The majority of our products have an aligned Success Plan. Depending on your business needs, you can have different Success Plans for different Salesforce products.
With Signature, your designated CSM provides personalised recommendations to address your unique Agentforce use cases. Together, you’ll create a roadmap to stay on track with your AI goals. Through various modalities of product education, including virtual instructor-led training, you'll learn Agentforce directly from Salesforce experts and discover best practices for Agentforce success. And with Agentforce Architect Engagements and Developer and Technical Support, you can feel confident that your Agentforce solution is configured properly and running smoothly.