Retailers: Amplify success with new all-in-one software bundles.
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Connect with customers everywhere, whether you're selling B2B or D2C. Gather more first-party data to deepen customer relationships and test new marketing strategies. Launch a D2C ecommerce platform in new markets to increase revenue and phase global rollouts, all with Agentforce by your side.
What can you do with D2C Commerce?
Launch stunning, effective commerce sites fast in any region with easy to use tools, integrated inventory, order management, and payments. Make teams more productive and your business more profitable with Agentforce skills that help create personalized customer experiences.
Simplify store setup and maximize impact.
Effortlessly create a new site using user-tested templates designed for consumer needs, paired with intuitive tools that automate the setup process.
Improve business efficiency with our commerce app, enabling you to access any task in three clicks or fewer, complete tasks in five clicks or fewer, and enjoy a streamlined, collapsible navigation.
Automate order processing, manage real-time inventory, and streamline delivery across channels within Salesforce. Enhance customer satisfaction with easy returns, flexible shipping, and seamless tracking. Speed up sales with Express Checkout, featuring 1-click purchasing and integrated tax and shipping services.
Agentforce acts like an extra team member, automating routine tasks such as generating personalized promotions, writing product descriptions, and proactively acting on data insights. Simplify site setup, set clear goals, and receive proactive recommendations, so you can focus on growing your business.
Unify D2C Commerce.
Easily launch and manage sites to expand your reach across different regions, all from a single admin console. Localize language, currency, and catalogs to cater to different customer needs. Seamlessly share rules, promotions, and business logic across sites, ensuring a consistent experience while meeting complex buyer requirements.
Build joint marketing and commerce campaigns with ease. Use detailed engagement and purchase data to create precise marketing segments. Reach customers with highly personalized offers and reengage shoppers with perfectly timed abandoned cart and back-in-stock notifications.
Boost sales with advanced product configuration, bundles, and digital subscriptions — all using your sales team’s pre-negotiated pricing. Manage both digital contracts and actual physical goods orders in one place with a shared data model.
Unify everything from point of sale to checkout to the contact center. Manage every order with ease. Service agents can check on orders, process returns or exchanges, and place orders on behalf of customers, from directly within their customer service console.
Boost personalization with AI.
Empower your shoppers to search with plain-language, photos, or unstructured data and get personalized product results across any digital channel.
Improve your merchandising strategy with embedded AI, enabling smarter decision-making. Leverage generative AI within the workflow to create product descriptions, SEO metadata, return insights, and more — driving efficiency and boosting sales.
Effortlessly create and manage personalized promotions across channels, using data-driven insights to target the right customers with the right offers. From discounts to bundles and limited-time deals, Salesforce streamlines the promotion process, helping you increase conversion rates and build customer loyalty.
Build relationships with connected data.
Data Cloud Segments help you deliver high-value, cross-channel experiences to pre-defined customer segments enhanced with commerce data. By bringing in data from in-store, third-party online sources, reviews, and unified profiles, you can build common journeys across Marketing Cloud, Commerce Cloud, and Service Cloud.
Customize date ranges and filters to quickly visualize success and receive actionable insights tailored to your business needs. With real-time tracking and personalized guidance, you can effectively align your goals with viable strategies, ensuring sustained growth and success.
Gain real-time insights and boost conversions by monitoring inventory levels to identify stock surpluses in specific regions. Track order status to analyze buying trends from cart to checkout, and access insights on your best and worst-performing products. Then, make informed decisions and improve your sales strategy.
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D2C Commerce FAQ
Direct-to-Consumer (D2C) ecommerce is a business model that empowers brands to sell their products directly to consumers, cutting out intermediaries like retailers or wholesalers. This approach gives you greater control over the customer experience, boosts your profit margins, and provides deeper insights into your customer base. With Commerce Cloud, you can harness the full potential of D2C to build stronger relationships and drive sustainable growth.
The best D2C commerce platform is one that aligns perfectly with your business needs, offering a seamless blend of powerful features, complete integrations, and exceptional support. Commerce Cloud stands out as a leading choice for small-to-medium-sized businesses looking to thrive in the direct-to-consumer space — our fast time to value and the ability to integrate with Marketing Cloud, Sales Cloud, and Service Cloud set us apart.
D2C commerce software can enhance your customer experience, increase profit margins, and provide deep insights into customer behavior — all while ensuring secure transactions and efficient operations. D2C can be a new way to find new revenue channels and scale your business.
To choose the right D2C ecommerce solution, consider your specific business needs. The size of your operation, your required features (like inventory management and ecommerce marketing tools), and your budget all need to be accounted for. Evaluate platforms for their scalability, security, and customer support to ensure they can grow with your business and provide a seamless, secure shopping experience for your customers.
B2C solutions are designed for businesses selling products or services directly to individual consumers, often through retail intermediaries. They offer features like advanced marketing tools, personalized customer experiences, and scalable inventory management. D2C solutions, however, help businesses sell directly to consumers without middlemen, providing enhanced control over the customer experience, higher profit margins, and deeper insights into customer behavior.