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Explore communications CRM pricing to find the best solution for your business.
First, choose the right Communications Cloud edition for your business needs.
Communications Cloud Growth
A flexible and extendable platform specific to the Communications industry to drive efficiency through automation, workflows, and integrations
$
325
USD/User/Month
(Billed annually)
- Communications-specific industry data model
- Billing Inquiry Manager
- Sales & Service Agent Console
Communications Cloud Advanced
All the tools and functionality of Communications Cloud Growth plus Industries CPQ, Shared Product Catalog, Promotions and Discounting, and applications like Enterprise Sales Management
$
475
USD/User/Month
(Billed annually)
- Enterprise Sales Manager
- Industry CPQ
- Shared Product Catalogue
Agentforce 1 Sales Edition for Communications Cloud
AI-powered CRM for Communications with Agentforce and Data Cloud
$
850
USD/User/Month
(Billed annually)
- Agentforce for Communications Cloud
- Data Cloud and Agentforce Flex Credits
- Premium Sales Apps and Tools
Agentforce 1 Service Edition for Communications Cloud
AI CRM for Comms service with Agentforce and Data Cloud
$
850
USD/User/Month
(Billed annually)
- Agentforce for Communications Cloud
- Data Cloud and Agentforce Flex Credits
- Digital Engagement and Service Voice
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare top features across editions.
Extend the power of Communications Cloud with these related apps and add-ons.
Communications Cloud B2C BSS Suite
From $4000000 USD/Org/year
Define B2C products, capture orders, and orchestrate fulfillment
Communications Cloud B2B BSS Suite
From $4000000 USD/Org/year
Add ordering and enterprise product catalog capabilities.
Contract Lifecycle Management for Communications Cloud
$75 per/month, billed annually
Automate lifecycles across drafting, negotiation, execution, activation, and renewal.
MuleSoft Direct for Communications Cloud
Contact Us
Enable integrations in Salesforce that developers can customize using MuleSoft Direct for Communications Cloud.
Agentforce for Communications Cloud - Add-on
From $150 USD/user/month
Add powerful, purpose-built AI to your Communications Cloud. Give agents access to assistive and predictive AI for key communications use cases.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Innovate and grow faster with pre-built apps and expertise on AppExchange.
Ready to take the next step with the world's #1 AI CRM for Communications Cloud?
Start your trial.
Try Communications Cloud free for 30 days. No credit card, no installations.
Watch a demo.
Learn how Communications Cloud powers customers' success.
Talk to an expert.
Ready to transform your communications business?
Communications Cloud Pricing FAQ
Yes. Customers have the flexibility to buy industry products alongside other Salesforce products, such as Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organization.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.
