Discover what’s new in the Spring Release. Find the latest Agentforce innovation for every team and workflow.
Boost your marketing ROI and team productivity with actionable insights and helpful AI. The latest Marketing Cloud release helps you better connect with customers at the right moment to build long-lasting relationships. Learn more >
Nurture leads with Agentforce, grow revenue with enhanced account plans, uncover call insights with Einstein Conversation search, forecast with precision, and adjust quotas effortlessly across seasons. Learn more >
Simplify selling by supporting consumption and hybrid revenue models across direct, indirect, and self-service channels. Optimize pricing and analyze your revenue performance for continuous improvement. Learn more >
Empower customers to schedule appointments more efficiently with AI-powered intelligent scheduling. Enable service representatives to resolve cases faster with AI-tailored plans grounded in past case data, customer information, and knowledge. Discover enhancements to Omni Supervisor that help leaders better ensure trust, accuracy, and quality while monitoring both human and AI agents. Provide mobile workers with dynamic, intelligent forms to use in the field, even offline. Learn more >
Seamlessly integrate all aspects of commerce to boost personalization, loyalty, and revenue. Use Agentforce skills for business buying to streamline your buying experience and provide superior post-purchase support. And with Agentforce skills for guided shopping, enable customers to ask questions, get tailored recommendations, and make purchases directly through messaging apps. Learn more >
Easily create agents and test them at scale with the help of AI. With intelligent recommendations for topics and actions, you no longer have to start from zero. Plus, serve clients who speak Spanish, French, Italian, German, Japanese, or Portuguese with Prompt Builder’s expanded language support. Learn more >
Agentforce in Slack equips every employee with AI agents that can access Slack conversational data, perform specialized tasks, and execute actions like creating canvases and sending messages. Prepackaged skills also help teams deploy Agentforce in Slack quickly. Learn more >
Empower developers to code and test like never before while keeping your sensitive CRM data secure. With new enhancements to Sandboxes, Scale Test, and Agentforce for Developers, you can speed toward your goals while earning and maintaining your customers’ trust. Learn more >
Streamline workflows with enhanced approvals, connect data seamlessly across orgs, easily discover and import APIs, and build AI agents faster. Plus, now customers in Canada and Japan can benefit from enhanced performance and scalability with Salesforce’s next-generation infrastructure platform Hyperforce. Learn more?>
Extract, search, and analyze customer data from previously inaccessible sources, like calls, training sessions, demos, surveys, and webinars. Private Connect for Data Cloud lets you directly connect your virtual private network to Data Cloud without exposure to the public internet. With policy governance and AI tagging and classification, you can also govern data access and automatically tag and classify data right from within Data Cloud. Learn more >
Tableau, powered by Agentforce, levels up your analytics with AI-driven insights and actions. Ask questions in natural language, get instant visual answers, and uncover deeper insights with AI-generated recommendations and a unified view of your data. Learn more >
Gain real-time visibility into security vulnerabilities to improve compliance. The new Policy Center lets you manage security and privacy policies in one place, while enhancements to Data Mask, Event Monitoring, and Privacy Center offer greater performance and control. Learn more >
Make compliance easier and get assistance for reporting DORA-related incidents, part of both Premier and Signature. Get personalized guidance directly from Salesforce experts in new virtual interactive workshops and enhanced individual sessions. Measure product adoption with enhanced insights through the Customer Success Score, and stay on track toward your goals with reviews for Premier Success. Learn more >
Streamline ESG management and reporting with the latest Net Zero Cloud innovations. Leverage AI to automate report generation, accelerate compliance, and improve stakeholder trust. Learn more >
We’re bringing content and answers directly to our customers with Agentforce. Find out how we implemented an agent across our website and what we learned along the way.
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