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Trust is our #1 value. Salesforce’s top priority is the security and privacy of the data that we are entrusted to protect.

Learn about our commitment to privacy

We continuously monitor the global privacy landscape and adapt our privacy program accordingly. Discover more about our commitment to compliance with global privacy laws as a controller

Salesforce Candidate Privacy Statement

Salesforce Apps, Add-ins and Extensions Privacy Statement

To exercise your rights relating to your personal data, or if you have questions regarding our privacy practices, please fill out this form, or email us at privacy@salesforce.com. For more information about contacting us, see the “Contacting Us” section below.

Salesforce’s Data Transfer Mechanisms FAQ

Learn how Salesforce is responding to the new SCCs in Salesforce's FAQ about transfers of personal data.

Privacy Statement Overview

Salesforce’s full Privacy Statement contains more information about Salesforce’s privacy practices.

Salesforce, Inc. and/or its affiliated entities act as the controllers of your Personal Data and are responsible for its processing, unless expressly specified otherwise in our full Privacy Statement. For the avoidance of doubt, our Privacy Statement does not apply to the extent we process Personal Data in the role of a processor on behalf of our customers. A reference to “Salesforce,” “we,” “us” or the “Company” is a reference to Salesforce, Inc. and its affiliates involved in the processing activity. A list of Salesforce’s affiliates can be found in the List of Subsidiaries section of Salesforce’s most recent Form 10-K, available under the SEC Filings tab by selecting the “Annual Filings” filter on the page located here. Please see the "Contacting us" section, below, for our contact information and details of our Data Protection Officer (and in India, our Grievance Officer).

We collect and process Personal Data for a variety of purposes, including:

  • to provide our websites and social media branded pages;
  • to display personalized advertisements and content;
  • to manage event registrations and attendance (including ensuring the health and safety of our visitors and employees);
  • to send communications;
  • to handle contact and user support requests;
  • to provide and optimize the performance of our services;
  • to bill for our services and manage our accounts (including usage and licensing compliance);
  • to administer surveys and conduct research; and
  • to comply with our legal obligations.

For the list of purposes for which we Process your Personal Data, please see the full Privacy Statement.

We only collect and process your Personal Data to the extent it is necessary for fulfilling these purposes and where we can rely on a legal basis for such processing as set out in our full Privacy Statement. Where required, we will ask you for your prior consent to processing.

Please review the "What Personal Data do we collect?" and "Purposes for which we process Personal Data and the legal bases on which we rely" sections in our full Privacy Statement for further details. Also, please review the "How long do we keep your Personal Data?" section to learn how long we store your Personal Data.

We may share Personal Data with various parties, including:

Our contracted service providers that process Personal Data on our behalf for IT and system administration, credit card processing, research and analytics, marketing, customer support and data enrichment;

Affiliates within our current or future corporate group that process Personal Data for customer support, marketing, event management, technical operations and account management;

If you are using our services as an authorized user, with the Salesforce customer responsible for your access to the services for verifying your account, and reviewing compliance with our usage terms and policies;

Sponsors of events, webinar or contests for which you register;

Third-party networks and websites so that we can advertise on their platforms;

Specifically in relation to our AppExchange website, with our third-party partners who may contact you regarding their products or services; and

Professional advisers who provide consultancy, banking, legal, insurance and accounting services.

Please review the "Who do we share Personal Data with" section in our full Privacy Statement for the full list and more detailed information.

Your Personal Data may be collected, transferred to and stored by us in the United States and by our affiliates and third parties (as disclosed in the full Privacy Statement) in other countries. Therefore, your Personal Data may be processed outside your country or jurisdiction, including in places that may not provide the same level of protection. As described in the "International transfer of Personal Data" section of our full Privacy Statement, we have implemented safeguards to ensure an adequate level of protection where your Personal Data is transferred.

Data Transfer Mechanisms FAQ

You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws, these rights may include the right to:

Access your Personal Data held by us;

Know more about how we process your Personal Data;

Rectify inaccurate Personal Data and, taking into account the purpose of processing the Personal Data, ensure it is complete;

Erase or delete your Personal Data;

Restrict our processing of your Personal Data;

Transfer your Personal Data to another controller, to the extent possible;

Object to any processing of your Personal Data;

Opt out of certain disclosures of your Personal Data to third parties;

Know what categories of Personal Data are shared for delivering advertisements on non Salesforce websites, applications, and services and the categories of recipients of such Personal Data;

Opt out of the sharing of your Personal Data for delivering advertisements on non-Salesforce websites, applications, and services;

If you’re under the age of 16, or such other applicable age of consent for privacy purposes in relevant individual jurisdictions, opt in to certain disclosures of your Personal Data to third parties;

Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects;

Withdraw your consent at any time (to the extent we base processing on consent); and

Not be discriminated against for exercising your rights as described above.

For more details on your rights and choices and how to exercise them, please review the "Your rights relating to your Personal Data" section in our full Privacy Statement.

To exercise your rights relating to your Personal Data, or if you have questions regarding our privacy practices, please fill out this form, email us at privacy@salesforce.com or datasubjectrequest@salesforce.com, call us at tel:1-800-931-7365 or write to us at:

Salesforce Data Protection Officer (Salesforce Privacy Team) (and in India, a Grievance Officer)

415 Mission St., 3rd Floor
San Francisco, CA 94105, USA

When you contact us, please indicate in which country and/or state you reside.

If you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA or the UK, you have the right to lodge a complaint with the competent supervisory authority. If you work or reside in a country that is a member of the European Union or that is in the EEA, you may find the contact details for your appropriate data protection authority on the following website.

Personal Data Collection Scenarios

Situations Categories of Personal Data
If you express an interest in obtaining additional information about our services; request customer support (including accessing the Help & Training Portal); use our “Contact Us” or similar features; register to use our websites or to receive communications; sign up for an event, webinar or contest; participate in a program, training, certification or survey; use our products and services; download certain content; or are employed by a customer of our products and services where your information has been shared with us Contact information, such as your name, job title, company name, address, phone number, email address, username and password, other information you have voluntarily chosen to share
If you make purchases via our websites or register for an event or webinar Contact information, financial and billing information, such as billing name and address, credit card number or bank account information

If you attend an event Attendee badge information which may include name, title, company name, address, country, phone number and email address, image and video

If you give your explicit consent and only for specified events, your biometric information, such as an image of your facial features for identification purposes

During the Covid-19 pandemic, this may also include health status, including your temperature, COVID-19-related symptoms, exposure to COVID-19 positive individuals, vaccination status, testing results, and recent travel history
If you register with us for a variety of purposes, including joining a community that we host or participating in a program, training or certification Username, photo, video or other biographical information, such as your occupation, location, social media profiles or usernames, company name, areas of expertise and interests
If you interact with our websites or emails Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers), which may qualify as Personal Data (please see Section 4 below) using cookies, web beacons, or similar technologies
If you use and interact with our products and services Information about your device and your usage of our services through log files and other technologies, some of which may qualify as Personal Data (including Usage Data) (please see Section 4 below)
If you communicate with us via a phone call Information such as your name, voice and any other Personal Data voluntarily share
If you visit our offices Name, email address, phone number, company name, time and date of arrival, image or video

During the Covid-19 pandemic, this may also include health status, including your temperature, COVID-19-related symptoms, exposure to COVID-19 positive individuals, vaccination status, testing results, and recent travel history
If you voluntarily submit certain information to us, such as filling out a survey, responding to a questionnaire or participating in other forms of research Information you have provided as part of that request, which may include Personal Data and special categories of Personal Data, to the extent you voluntarily choose to provide it
If you are a supplier or service provider to Salesforce (or work for a supplier or service provider) Contact information, payment and billing information

4. What Device and Usage Data do we use?

We use common information-gathering tools, such as tools for collecting data, cookies, web beacons, pixels, and similar technologies to collect information that may contain Personal Data as you navigate our websites, our services, or interact with emails we have sent to you.

4.1 Device and Usage Data

As is true of most websites, we gather certain device information when individual users visit our websites. This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server information), device and application information, identification numbers and features, location, browser type, plug-ins, integrations, Internet service provider, mobile carrier, the pages and files viewed, searches, referring website, app or ad, operating system, system configuration information, advertising and language preferences, date and time stamps associated with your usage, and frequency of visits to the websites. This information is used for the purposes set out in section 5 of this Privacy Statement below.

In addition, we gather certain information as part of your use of our products and services (“Usage Data”). This information may include: (i) identifiers, such as user ID, organization ID, username, email address and user type; (ii) commercial information; and (iii) internet activity information such as IP address (or proxy server), mobile device number, device and application identification numbers, location, language, browser type, Internet service provider or mobile carrier, user interactions such as the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system type and version, system configuration information, date and time stamps associated with your usage and details of which of our products and product versions you are using. This information is used for the purposes set out in detail in section 5 of this Privacy Statement below. In addition, we may use aggregated Usage Data for other internal business purposes, such as to identify additional customer opportunities and to ensure that we are meeting the demands of our customers and their users. Please note that this Usage Data is primarily used to identify the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers. For more information regarding Tableau specifically, please see here and here. When data is used for controller purposes, Slack may refer to the aforementioned categories of personal data as Other Information within Slack’s websites.

4.2 Cookies, web beacons and other tracking technologies on our website and in email communications

We use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather information about the use of our websites and how people interact with our emails.

When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.

We use both session-based and persistent cookies on our websites. Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device. Persistent cookies remain on your device after you close your browser or turn your device off. To change your cookie settings and preferences for one of our websites, click the Cookie Preferences link in the footer of the page. You can also control the use of cookies on your device, but choosing to disable cookies on your device may limit your ability to use some features on our websites and services.

We also use web beacons and pixels on our websites and in emails. For example, we may place a pixel in a marketing email that notifies us when you click on a link in the email. We use these technologies to operate and improve our websites and marketing emails. – please see more details in the “Advertising Cookies” row in the table below. For instructions on how to unsubscribe from our marketing emails, please see Section 10.4 below.

The following describes how we use different categories of cookies and similar technologies and your options for managing the data collection settings of these technologies:

Options for Managing Data Collection Settings

Type of Cookies Description Managing Settings
Required cookies ?Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.?

If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests.
?Because required cookies are essential to operate the websites, there is no option to opt out of these cookies.
Functional cookies Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to?analyze?site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.

Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often.

We may use our own technology or third-party technology to track and?analyze?usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements.

Salesforce may also use HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it.
We need your prior consent to use functional cookies. To change your cookie settings and preferences, including those for functional cookies, click the Cookie Preferences link in the footer of the page.

To learn how to control functional cookies via your individual browser settings, click?here.

To learn how to manage privacy and storage settings for Flash cookies, click?here.
Advertising cookies Advertising cookies track activity across websites in order to understand a viewer’s interests and to direct marketing to them.

We sometimes use cookies delivered by us or by third parties to show you ads for our products that we think may interest you on devices you use and to track the performance of our advertisements. For example, these cookies collect information such as which browser you used when visiting our websites.

Salesforce also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting certain data through automated means, including through the use of cookies. These technologies may?recognize?you across the different devices you use. When we work with third party advertising networks, we require them to restrict their data processing to only what is necessary to provide us with the advertising services we request.
We need your prior consent to use of targeting and advertising cookies. To change your cookie settings and preferences, including those for targeting and advertising cookies, click the Cookie Preferences link in the footer of the page.
See Section 4.3, below, to learn more about these and other advertising networks and your ability to opt out of collection by certain third parties.

5. Purposes for which we process Personal Data and the legal bases on which we rely

We collect and process your Personal Data (including, where legally permissible, special categories of Personal Data) for the following purposes and relying on the following legal bases:

Purposes for Processing Personal Data

Purpose Description Legal basis
Providing our websites (including our social media pages) We process your Personal Data to operate and administer our websites and to provide you with the content you access and request Our legitimate interest in providing online content to our customers and prospective customers regarding our service offering and related information
Improving our websites We process your Personal Data to analyze overall trends and help us improve the user experience on our websites Our legitimate interest in providing a relevant and well-functioning website for the benefit of our website visitors
Promoting the security of our websites We process your Personal Data by tracking use of our websites and verifying and investigating activity Our legitimate interest in promoting the safety and security of our websites and in protecting our rights and the rights of others
Displaying?personalized?advertisements and content? We process your Personal Data to conduct market research, advertise to you, provide personalized information about us on and off our websites and to provide other personalized content based upon your activities and interests Our legitimate interest in advertising our products and services or, where necessary, to the extent you have provided your prior consent

Please see Section 10 below, to learn how you can control the processing of your Personal Data by Salesforce for?personalized?advertising purposes
Registering visitors We process your Personal Data, including registration information and associated non-disclosure information, for security reasons Our legitimate interest in protecting our offices, staff, visitors and our confidential information against unauthorized access
Managing event registrations and attendance Managing event registrations and attendance
We process your Personal Data to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you

Where you explicitly consent, we also may process your biometric Personal Data to facilitate event registration and for security reasons
Performance of a contract or where we receive your explicit consent
Ensuring the health of our visitors and employees We process your Personal Data (which may include special categories of Personal Data) (where legally permitted) during office visits and at events during the COVID-19 pandemic to ensure the health and safety of our visitors and employees Consent and explicit consent or in our legitimate interest to ensure the health of our employees and visitors where necessary for reasons of public interest in the area of public health
Ensuring the safety and security of our employees, events and premises We process your Personal Data where necessary based on a credible threat to our employees, events or premises Our legitimate interest in protecting our employees, events and premises
Sending communications We process your Personal Data to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS or push notifications, information about our products, news or events) about us, our affiliates and partners Our legitimate interest in conducting direct marketing or where you have provided your prior consent (please see Section 10 below to learn how you can control the processing of your Personal Data by Salesforce for marketing purposes)
Recording phone calls We process your Personal Data, including recording phone calls (in accordance with applicable laws) for training, quality assurance, and administration purposes

If required under applicable law, we will give you the option to object to a call being recorded
Consent or our legitimate interest in maintaining the high quality of our phone calls with users
Handling contact and user support requests We process your Personal Data, if you fill out a “Contact Me” web form or request user support, or if you contact us by other means including but not limited to via phone Necessary for the performance of a contract or our legitimate interest in fulfilling your requests and communicating with you
Providing our services We process your Personal Data to perform our contract with you for the provision of our services and to satisfy our obligations under the applicable terms of use Necessary for the performance of a contract or our legitimate interest to provide and administer our services
Developing and optimizing the performance of the services We process your Personal Data to develop, optimize, and improve the performance of the services Legitimate interest to develop services and ensure that the services are performing in line with customer expectations; if special categories of Personal Data are processed, where the Personal Data is manifestly made public by the data subject
Providing personalized interactions We process your Personal Data to customize our interactions with you Legitimate interest to offer the best-in class services to our customers
Managing our customer and user accounts We process your Personal Data (including Usage Data) to manage customer and user accounts generally, such as billing, customer correspondence and customer relationship management Necessary for the performance of a contract or our legitimate interest in the management of customer and user accounts
Managing usage and licensing compliance We process your Personal Data (including Usage Data) to assess and manage usage and licensing compliance with the applicable terms of use of our services Necessary for the performance of a contract or our legitimate interest in managing the provision of our services to customers
Preparing internal reports and business modeling We process your Personal Data (including Usage Data) for internal reporting and business modeling purposes (e.g., forecasting, revenue, capacity planning, product strategy) Our legitimate interest in the management of our business operations
Maintaining our security We process your Personal Data (including your Usage Data) for the purposes of maintaining Salesforce’s own security, including investigating, detecting and preventing suspicious activity, fraud and cybercrime that may affect Salesforce or its services Our legitimate interest in promoting the safety and security of Salesforce generally and to protect our rights and the rights of others
Managing compensation for employees We process your Personal Data (including your Usage Data) for the purposes of determining compensation for Salesforce employees, such as commission Necessary for the performance of a contract with an employee or our legitimate interest in fairly compensating our employees
Undertaking financial reporting We process your Personal Data (including your Usage Data) for the purposes of financial reporting Our legitimate interest in meeting our obligations associated with the reporting of our finances
Aggregating data We process your Personal Data (including your Usage Data) for the purposes of aggregating this information to ensure that it is no longer identifying Our legitimate interest in minimizing the amount of Personal Data processed as part of the noted processing activity
Managing, and participating in, webinars, contests, programs, training, certifications or promotions We process your Personal Data if you register for a webinar, contest, promotion, training, certification or a program.

In some cases where the training or certification is through your employer, we will share your we will share your Personal Data with your employer

Some webinars, contests, programs, trainings, certifications and promotions have additional rules containing information about how we will process your Personal Data
Consent, necessary for the performance of a contract or our legitimate interest in providing the webinar, contest, promotion, training, certification or promotion
Managing payments If you have provided financial information to us, we process your Personal Data to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform our contract with you Necessary for the performance of a contract
Administering surveys and conducting research We process your Personal Data (including, where legally permitted, special categories of Personal Data) in order to meet the goals set out in surveys or research as well as to analyze our compliance with internal policies Consent or explicit consent (if required under applicable law) or our legitimate interest in conducting the survey or research based on its stated goals (where no special categories of Personal Data are in scope)
Participating in a Salesforce community, such as that focused on open-source development We process your Personal Data, such as your username associated with your community account, in order to host and maintain the community for the benefit of its members Our legitimate interest in hosting and maintaining such a community for the benefits of its members, as well as in order to inform you of program changes that are important to your participation or relate to additional security measures
Collecting diversity information We process your Personal Data (including special categories of Personal Data) to the extent you voluntarily consent to provide it to meet our broader community goals related to diversity and equality of opportunity Consent or explicit consent (if required under applicable law)
Complying with legal obligations We process your Personal Data (including Usage Data) when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Data to protect our rights Legal obligation or our legitimate interest in protecting against misuse or abuse of our websites or services, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, responding to lawful requests, or for auditing purposes

Personal Data Requests

Requests Submitted Requests Fulfilled in Whole Or In Part* Average Days to Respond
Average Days to Complete a Request**
Requests for access to Personal Data 44 35 1 21
Requests to delete Personal Data 178 139 1 19
Requests to correct Personal Data 1 0 1 18
Objections to processing Personal Data 0 0 N/A N/A
Requests to opt-out of Sharing 2,540 2,540 N/A 5

Questions? Get in Touch.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.

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